Return & Refund Policy
We want you to love your purchase. If for any reason you are not completely satisfied, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition as you received it — unworn, unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
Items that do not meet these requirements may not be accepted.
How to Request a Return
To start a return, please contact us within 30 days of receiving your order:
Email: support@fleurstee.com
Once your return is approved, we’ll provide a return shipping label and instructions on how to send your package back. Items sent without first requesting a return will not be accepted.
Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned if they:
- Have been used or worn
- Have been improperly cared for, including washing, drying, or storage that damages the silk
If you’re unsure whether your item is eligible for return, please contact us before sending anything back.
Exchanges
The fastest way to get the item you want is to return the original item and place a separate order for the new item once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@fleurstee.com.
Contact Us
For any questions regarding returns or refunds, you can always reach out:
Email: support@fleurstee.com