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At Fleurstee, your privacy matters. We want to be transparent about why we collect your personal information and how we use it to serve you better.

Why do we collect your personal information?

We collect your data to:

• Process and complete your orders accurately and on time
• Communicate important updates about your order and our services
• Provide personalized customer support tailored to your needs
• Improve our website, products, and overall shopping experience

Why do we need your contact details?

Your contact information (like your email, phone number, and shipping address) helps us:

• Confirm your orders and send timely updates
• Reach you quickly if there’s an issue with your purchase
• Deliver your products efficiently and securely

Why do we require payment information?

Payment details are essential to:

• Process your transactions securely through trusted payment gateways
• Protect you and us from fraud and unauthorized payments

We never store your payment card information on our servers.

Why do we keep your data after purchase?

Keeping certain data allows us to:

• Assist with returns, refunds, and exchanges
• Resolve any disputes or concerns about your orders
• Comply with legal and financial obligations

Why do we share your information with third parties?

We only share your information with trusted partners who help us:

• Ship your orders to your doorstep
• Process payments securely
• Improve our services (e.g., marketing platforms, customer support tools)

We require these partners to protect your data with the same care we do.

Why do we use cookies and tracking technologies?

Cookies help us:

• Understand how you use our website
• Personalize your experience and show relevant offers
• Analyze traffic and improve site functionality

You can manage cookie preferences in your browser settings.

Why do we protect your data with security measures?

We implement strict security protocols because:

• Your data’s safety is our priority
• We want to prevent unauthorized access or breaches
• We are committed to maintaining your trust and confidence

Why don’t we collect data from children?

Our services are not designed for children under 16 because:

• We want to protect children’s privacy and comply with legal requirements
• We do not knowingly collect personal information from minors

If you are a parent and suspect your child’s data has been collected, please contact us immediately.

Why should you contact us about your privacy?

If you have questions, concerns, or want to exercise your rights regarding your personal data (like access, correction, or deletion), we’re here to help. Reach out at support@fleurstee.com, and we’ll respond promptly.

Thank you for shopping with us! We hope you love your purchase, but if something isn’t right, we’re here to help. Please read our return guidelines carefully to ensure a smooth process.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, unwashed, and in its original condition with tags attached.
• Packaging: Please return the product in its original packaging wherever possible.
• Proof of Purchase: Include your order confirmation or receipt.
• Detailed Issue Description: A written explanation of the problem (e.g., incorrect size, color, defect).
• Photo Evidence: At least 2 clear, well-lit images must be submitted, showing:
  • The affected or damaged area
  • The size tag (for sizing issues)
  • The full front and back of the product

Note: Return requests without complete and clear photographic proof will be automatically rejected.

Return Time Frame

You must initiate a return within 60 days from the date your order was delivered. Returns requested after this period will not be accepted.

How to Start a Return

To request a return, contact our support team via support@fleurstee.com. Please include:

• Your full name
• Order number
• Reason for the return
• Required photo evidence (see above)
• Indicate whether you’d like a replacement or a refund
  

Our team will respond within 2-3 business days with the next steps.

Return Shipping

• Our Fault? If we send the wrong item, wrong size, or a defective product, we’ll cover the return shipping cost and provide a prepaid shipping label.
• Customer-Initiated Returns: If the return is not due to our error, return shipping will be the customer’s responsibility. Original shipping costs are non-refundable unless the return is due to our mistake.

We want to make sure any issues with your order are resolved quickly and fairly. Here’s how refunds work after an approved return:

Inspection & Approval

Once we receive your returned item, our team will inspect it to verify that it meets our return criteria. This process may take up to 72 hours from the date of receipt. We will notify you via email once your return is approved or declined.

Refund Timeline

If your return is approved, a refund will be issued to your original payment method within 7 business days. Depending on your bank or credit card provider, it may take an additional 3-5 business days for the funds to appear in your account.

Refund Deductions

• Original shipping charges are non-refundable, unless the issue was our error.
• If we provided a return label and the return is not due to our fault, the cost of that label may be deducted from your refund.

Unapproved Returns

If your return does not meet our eligibility criteria, it will be rejected and the item may be sent back to you at your expense.

If you have any inquiries about this policy, please don’t hesitate to contact us: support@fleurstee.com

We understand that sometimes the item received isn’t quite right. We offer exchanges in select cases where there was an issue with your order.

When Exchanges Are Allowed

Exchanges are available if:

• The item arrived damaged or defective
• You received the wrong item or size
• The product differs from what was displayed

Please note: We do not accept exchanges for personal preference or sizing errors unless we sent the wrong size.

How to Request an Exchange

Contact us at support@fleurstee.com with:

• Your full name
• Order number
• A clear explanation of the issue
• Desired replacement item or size
• Supporting photos (as described in the Return Policy section)

Processing Your Exchange

If your request meets the criteria and the item you need is in stock, we’ll ship the replacement at no additional cost. You’ll receive tracking information once the exchange is on its way.

If the Item Is Out of Stock

In the event that the requested replacement is not available, we’ll contact you to arrange an alternative solution – such as choosing a different item or receiving a full refund according to our refund policy.

If you have any further questions or need assistance, feel free to contact our support team at support@fleurstee.com. We’re always happy to help!

At our store, we take shipping seriously. Every package represents not just a product, but the trust you place in us. That’s why we’re committed to providing a fast, transparent, and worry-free delivery experience. Please read the following guide to understand our full shipping process.

Shipping Coverage

Currently, we ship exclusively within the continental United States. We’re working to expand our reach, and look forward to bringing our products to international customers in the near future.

Order Processing Time

We know you’re excited to receive your order. Our team works diligently to prepare and ship your items quickly.

• Processing Time: 1 – 3 business days
• Orders placed before 2:00 PM EST (GMT-5) on weekdays are typically processed the same day.
• Orders placed after the cut-off or on weekends/holidays are processed on the next business day.
• We do not process orders on these U.S. federal holidays:
  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Shipping & Delivery Time

We offer two standard shipping options with fixed processing + transit durations:

Note: Delivery times are estimates and may vary slightly based on your location, weather conditions, and carrier service volume.

Shipping Carriers

We work with a range of reliable carriers to ensure timely and safe delivery of your package. These include:

• USPS
• UPS
• FedEx
• DHL (for some urban areas)

We always select the most optimal carrier based on your shipping address and package dimensions.

Order Tracking

Once your package ships, you will receive a confirmation email with your tracking number. You can use this number to monitor your shipment in real-time. Please allow 1 – 2 business days after receiving your tracking code for updates to appear in the carrier’s system.

Delivery Issues & Support

If your order does not arrive within 10 business days from the shipment date, please contact our support team. We’ll work closely with our shipping partners to track and resolve any delivery delays.

If your tracking shows “Delivered” but you haven’t received the package:

• Check your front door, mailbox, and nearby areas.
• Ask neighbors or building staff.
• Contact us within 7 days so we can file a carrier investigation.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address:

• A $6.99 re-shipping fee will be required.
• We are not responsible for delays, losses, or returns caused by address errors.
• Returned packages may be disposed of after 30 days if not claimed.

Custom Orders

Customized items (e.g., printed names, personalized designs) may require up to 2 extra business days for production. We’ll notify you if any delay occurs beyond our normal handling time.

We want your shopping experience to be as seamless as possible – from placing your order to holding it in your hands. If you have any questions or concerns, our team is always here to help. Drop us a message anytime at support@fleurstee.com – we’ll get back to you as soon as we can.