At our store, we take shipping seriously. Every package represents not just a product, but the trust you place in us. That’s why we’re committed to providing a fast, transparent, and worry-free delivery experience. Please read the following guide to understand our full shipping process.
Shipping Coverage
Currently, we ship exclusively within the continental United States. We’re working to expand our reach, and look forward to bringing our products to international customers in the near future.
Order Processing Time
We know you’re excited to receive your order. Our team works diligently to prepare and ship your items quickly.
- Processing Time: 1 – 3 business days
- Orders placed before 2:00 PM EST (GMT-5) on weekdays are typically processed the same day.
- Orders placed after the cut-off or on weekends/holidays are processed on the next business day.
- We do not process orders on these U.S. federal holidays:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year’s Day
Shipping & Delivery Time
We offer two standard shipping options with fixed processing + transit durations:
| Delivery Method | Processing Time | Transit Time | Total Time | Cost |
| Standard | 1- 3 business days | 3 – 5 business days | 4 – 8 days | $6.99 |
| Expedited | 1 – 2 business days | 2 – 4 business days | 3 – 6 days | $14.99 |
Note: Delivery times are estimates and may vary slightly based on your location, weather conditions, and carrier service volume.
Shipping Carriers
We work with a range of reliable carriers to ensure timely and safe delivery of your package. These include:
- USPS
- UPS
- FedEx
- DHL (for some urban areas)
We always select the most optimal carrier based on your shipping address and package dimensions.
Order Tracking
Once your package ships, you will receive a confirmation email with your tracking number. You can use this number to monitor your shipment in real-time. Please allow 1 – 2 business days after receiving your tracking code for updates to appear in the carrier’s system.
Delivery Issues & Support
If your order does not arrive within 10 business days from the shipment date, please contact our support team. We’ll work closely with our shipping partners to track and resolve any delivery delays.
If your tracking shows “Delivered” but you haven’t received the package:
- Check your front door, mailbox, and nearby areas.
- Ask neighbors or building staff.
- Contact us within 7 days so we can file a carrier investigation.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address:
- A $6.99 re-shipping fee will be required.
- We are not responsible for delays, losses, or returns caused by address errors.
- Returned packages may be disposed of after 30 days if not claimed.
Custom Orders
Customized items (e.g., printed names, personalized designs) may require up to 2 extra business days for production. We’ll notify you if any delay occurs beyond our normal handling time.
We want your shopping experience to be as seamless as possible – from placing your order to holding it in your hands. If you have any questions or concerns, our team is always here to help. Drop us a message anytime at support@fleurstee.com – we’ll get back to you as soon as we can.